Frequently Asked Questions

Evaro is an AI-powered chatbot platform that helps businesses automate customer service, lead generation, and sales. Our platform allows you to create intelligent chatbots without coding, train them with your business knowledge, and deploy them across multiple channels including your website, WhatsApp, Facebook Messenger, Instagram, and more.

Creating your first chatbot is simple: 1) Sign up for a free account, 2) Click 'Create New Chatbot' in your dashboard, 3) Choose a template or start from scratch, 4) Add your business information and FAQs, 5) Customize the appearance to match your brand, 6) Copy the embed code to your website. Your chatbot will be live in minutes!

No technical skills are required! Evaro is designed for business owners and marketers. Our no-code interface lets you build, train, and deploy chatbots through a simple drag-and-drop builder. You can train your bot by uploading documents, adding FAQs, or simply describing your business in plain language.

Most users have their first chatbot live within 15-30 minutes. The basic setup involves naming your bot, adding some initial knowledge (like your FAQs or business description), and customizing the appearance. More comprehensive setups with detailed knowledge bases may take a few hours, but you can always expand and improve your bot over time.

Evaro is free to sign up with $5 in free credits to get started. All AI usage is pay-as-you-go using credits - there are no monthly subscription fees, no message limits, and no bot limits. You only pay for what you use. All accounts include white-label capabilities and let you resell to clients. Check our pricing page for full details.

Yes! Every new account receives $5 in free credits upon signup - no credit card required. This lets you create chatbots, train them with your content, and see how they perform with real conversations. When your credits run low, simply add more to keep going. There are no monthly fees or commitments.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment processor, Stripe. For enterprise customers, we also offer invoicing with NET-30 terms.

Absolutely! There are no long-term contracts. You can cancel or pause your account at any time from your account settings. If you cancel, you'll retain access until the end of your current billing period. Your data remains available for export for 30 days after cancellation.

Our chatbots use advanced large language models (LLMs) combined with your specific business knowledge. When a visitor asks a question, the AI searches your knowledge base (documents, FAQs, product info) to find relevant information, then generates a natural, contextual response. This RAG (Retrieval-Augmented Generation) approach ensures accurate answers based on your actual business data.

Yes! Our AI chatbots can understand and respond in over 50 languages. The bot automatically detects the visitor's language and responds accordingly. You can also configure specific languages for your bot and provide translated content for the most accurate responses in each language.

When the AI encounters a question it can't confidently answer from your knowledge base, it can: 1) Acknowledge the limitation and offer to connect the visitor with a human agent, 2) Collect the visitor's contact information for follow-up, 3) Search the web for additional context (if enabled), or 4) Provide a custom fallback response you configure. You control this behavior in your bot settings.

Yes! Our Personality Bot feature allows you to create AI chatbots that embody specific personas. You can train the bot using public social media data (Twitter, LinkedIn, Instagram) to capture someone's communication style, tone, and typical responses. This is perfect for creating executive assistants, brand ambassadors, or celebrity engagement bots. Note: You must have authorization to create bots mimicking real individuals.

Evaro supports deployment across 7+ channels: Website widget, WhatsApp Business, Facebook Messenger, Instagram DM, SMS, Telegram, and Email. You can manage all conversations from a single inbox regardless of where they originate. Each channel can be customized with different welcome messages and behaviors.

Simply copy the embed code from your chatbot settings and paste it into your website's HTML, just before the closing </body> tag. If you use WordPress, Shopify, Wix, or other popular platforms, we provide one-click installation plugins. The widget will automatically appear on your site and start engaging visitors immediately.

Yes! Evaro integrates with popular CRMs and business tools including Salesforce, HubSpot, Zapier, and more. You can automatically push lead data captured by your chatbot to your CRM, trigger workflows in Zapier, or use our API to build custom integrations. We also support webhook notifications for real-time data sync.

Yes, we provide a comprehensive REST API that allows you to programmatically manage chatbots, access conversation data, send messages, and integrate Evaro into your existing systems. API documentation is available in your dashboard, and we offer SDKs for popular programming languages.

Absolutely. Security is our top priority. All data is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256 encryption. We use enterprise-grade cloud infrastructure with SOC 2 compliance, regular security audits, and strict access controls. Your data is logically isolated from other customers in our multi-tenant architecture.

Yes, conversation data is stored securely in our databases so you can review chat history, analyze trends, and improve your bot over time. This data is encrypted and accessible only to you (the account owner). You can export or delete conversation data at any time from your dashboard. We retain data according to our privacy policy unless you request earlier deletion.

Yes, Evaro is fully GDPR compliant. We act as a data processor on your behalf and offer Data Processing Agreements (DPAs) for customers who need them. We provide tools for data export, deletion, and consent management to help you meet your obligations as a data controller.

Your data is stored in secure, SOC 2 compliant data centers in the United States. For enterprise customers with specific data residency requirements, we can discuss options for EU or other regional data storage.

We offer multiple support channels: Email support for all users (response within 24 hours), live chat support during business hours, comprehensive documentation and video tutorials, and a community forum. Contact us about priority support options with faster response times and dedicated account managers.

Yes! All users have access to our self-service onboarding guides, video tutorials, and documentation. We also offer personalized onboarding sessions and training webinars to ensure you get the most value from the platform. Contact us for dedicated success management.

Absolutely! Our Agency and Reseller programs allow you to white-label Evaro and offer chatbot services to your clients. You can set your own pricing, keep 50% of the revenue, and manage all your clients from a single dashboard. Visit our Resell page to learn more about the partner program.